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Thank you for visiting CA's Update Center for Windows 7™.
If you are using Windows 7 on your PC, you must update your CA consumer
product to a new version that is compatible with Windows 7.
The CA Update Center for Windows 7 provides up-to-date availability
information about Windows 7-compatible versions of CA consumer products.
At this time, we have released our Windows 7-compatible versions
of CA Consumer products and you may download the update(s) for your
software, free of charge.
See the FAQ section below for more information.
| --Existing Product |
--Upgrade Link |
|
Frequently Asked Questions
Why do I need a Windows 7-compatible version of my CA consumer product?
Windows 7 is different in many ways from previous versions of Windows,
and we have modified our existing products to ensure they are compatible
with this new operating system. If you use Windows 7 on your PC, you
must install the Windows 7-compatible version of your CA consumer
product to ensure that it operates properly.
How are your Windows 7-compatible products going to be made available?
As our Windows 7 compatible products become available, current subscribers
can download and install a free update from this website.
If you purchase a CA consumer product from a retail outlet, depending
on when and where you purchase it, either the packaging will indicate
how to obtain a Windows 7-compatible version, or a Windows 7-compatible
version will be on the CD included in the box.
New customers, who purchase and download CA consumer products from
the CA online store after the release of Windows 7-compatible versions,
automatically receive the Windows 7-compatible version.
What happens if I try to install a CA product that is not Windows
7-compatible on my Windows 7 PC?
If you install an incompatible version on a new Windows 7 PC, you
may receive an incompatibility message indicating that you cannot
install the product on Windows 7. Download the Windows 7-compatible
version of the product and follow the upgrade instructions provided
on shop.ca.com/windows7.
What Activation Code should I use?
Use the Activation Code you received either in your boxed product,
if you purchased your product from a retail store, or in your confirmation
email, if you purchased and downloaded your product from an online
store, when installing the Windows 7 compatible version of your product.
If I am upgrading my PC to Windows 7 and I have an incompatible version
of a CA product on my PC. Do I have to uninstall the CA software to
continue the upgrade?
Yes. You must uninstall the incompatible version of the CA software.
After you have finished installing Windows 7, you can install the
Windows 7-compatible version of your CA product.
Will previous versions of CA consumer products be Windows 7 compatible?
Previous versions of CA consumer products will not be made compatible
with Windows 7. However, current subscribers who use older versions
of our products are eligible for free upgrades to the Windows 7-compatible
2010 versions.
Which editions of Windows 7 will CA consumer products support?
CA consumer products will be compatible with all Consumer editions
of Windows 7 (Home Basic, Home Premium and Ultimate).
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