Virus Protection
Terms and Conditions


VIRUS PROTECTION
Up to $1,500 Virus Protection*
If your laptop or personal computer (collectively “PC” and “PC’s”) fails due to a virus infection after the CA Anti-Virus 2007 software is properly installed and registered, you can receive up to $1,500.00 in technical service and hardware replacement under the limited warranty associated with the CA Anti-Virus 2007 software.


The limited warranty for the CA Anti-Virus 2007 software is administered by Warranty Corporation of America (“WaCA”), a full service administration company, on behalf of CA, Inc. (“CA”).

CA ANTI-VIRUS 2007 SOFTWARE-- LIMITED WARRANTY OVERVIEW

Coverage under the limited warranty will be available for a period of twelve (12) months from the original date of your purchase of the CA Anti-Virus 2007. After your purchase of the CA Anti-Virus 2007 , you must fully install and register the software to obtain coverage under the limited warranty. Once the CA Anti-Virus 2007 software is fully installed and registered, the limited warranty will qualify you to receive reimbursement for certain hardware damage resulting from a virus on your three (3) PC’s. The combined aggregate coverage limit for all PC’s covered is $1,500.00.

You may not assign or otherwise transfer the limited warranty or your rights under it or delegate your obligations without prior written consent from CA. Any attempt to do so is void.

*Please see the CA Anti-Virus 2007 limited warranty for complete details.

CA ANTI-VIRUS 2007 SOFTWARE
ONE (1) YEAR LIMITED WARRANTY
IMPORTANT U.S. CONSUMER INFORMATION

WHAT THIS LIMITED WARRANTY COVERS

This limited warranty applies to you as the first end-user purchaser only. Subject to the Eligibility Requirements section below, CA warrants the performance on up to three (3) personal or laptop computers (collectively “PC” or “PC’s”) against operating system malfunctions due to computer
viruses, worms and Trojan horse programs. This limited warranty will be in effect for a period of ONE (1) YEAR from the date of retail purchase by the original end-user purchaser (“Warranty Period”) of the CA Anti-Virus 2007.

Covered malfunctions include:

  • Your PC will not boot or start up; or
  • Your PC will boot and the hard drive is accessible, but the operating system is malfunctioning, causing other components to not operate properly.

CA agrees to provide you with:

  • Unlimited online technical support;
  • Limited telephone technical support; and
  • Limited repair center services.

Should online and technical support efforts fail durng the Warranty Period, we will pay an authorized service provider to reformat and reconfigure your PC, subject to the provisions below.


ELIGIBILITY REQUIREMENTS


NOTE: You must meet all eligibility requirements, as defined
in this limited warranty, prior to receiving repair from an
authorized service provider.

In order to be eligible for this limited warranty coverage, you must:

  • Have internet access;
  • Install the full version of CA Anti-Virus 2007 software on your PC. The PC must meet the recommended hardware and resource requirements
    for CA Anti-Virus 2007 software as specified in the packaging materials.
  • Register the CA Anti-Virus 2007 software and your PC information online;
  • Have the license key found on your CA Anti-Virus 2007 packaging material or CD available (it is recommended that you keep it in a safe place);
    and
  • Back up all of the software and data on your PC prior to receiving technical support or customer service.

CA Anti-Virus 2007 software must be the only software of its type installed and operational on your PC. If you already have an antivirus software product installed, you must uninstall that software before installing CA Anti-Virus 2007 software. Once installed, you must install all software updates or enhancements to the CA Anti-Virus 2007 software on your PC, which are offered by CA at no additional charge. This limited warranty
applies only to end-users residing in the United States of America.

CLAIM LIMITATIONS

The combined aggregate limit for all claims paid under this limited warranty shall not exceed One Thousand Five Hundred Dollars ($1,500.00).

OBTAINING SERVICE

Once the Eligibility Requirements have been met and it is determined that you require technical support, the next step is to contact us via email at:
LimitedWarranty@waca.com or look in the CA FAQ section at www.ca.com/consumer/support.

If after following the required steps to diagnose and resolve the problem, the problem has not been corrected, you may call us at 866-478-6347.

Please have the following information available before placing your call:

  • Your name and the CA Anti-Virus 2007 software license key; and
  • A brief description of the problem.

Online support does not count against the $1,500 aggregate claim limit.

After our Technical Service Representative determines that the malfunction is caused by a virus, any of the services offered under this limited warranty may be used to correct the problem and will count against the $1,500 aggregate claim limit. If needed, we will ask that you deliver your PC to an authorized service provider or at our sole discretion we will send a service provider to the location of your PC. If it is required that your PC be shipped, any shipping charges incurred will be paid for by the limited warranty. After the authorized service is performed, your PC will be shipped back to you. We will not charge you for shipping, handling, or service providers; however, the combined cost of these expenses will be deducted from the $1,500 aggregate claim limit.

RENEWAL

At our option, this limited warranty may be renewed. A renewal offer will be made at least fifteen (15) days prior to the expiration of the Warranty Period, if the limited warranty is eligible for renewal.

EXCLUSIONS AND LIMITATIONS

This limited warranty does not cover:

  • Any malfunction due to a defective or damaged hardware component or peripheral;
  • Any malfunction not caused by a computer virus, worm or Trojan horse program, such as but not limited to: adware; firewall protection failure; hacker attacks; identity theft; pop-ups; spam; spyware; or uncontrolled cookies;
  • Any PC whose resources do not fully comply with those recommended by our software;
  • Any viruses, worms or Trojan horse programs that existed on your PC prior to the full version installation of CA Anti-Virus 2007 software
  • Computers connected to a corporate computer network;
  • Damage to or defects of the CA Anti-Virus 2007 software installation CD;
  • Installation or re-installation of any software applications other than the operating system and configuration of hardware.
  • Liability of any kind for any virus creation or transfer;
  • Software or data recovery or replacement;
  • The malfunction, as a result of a virus, of any component or software application other than the operating system;
  • Damages caused by the abuse, misuse, misapplication or unauthorized modification of the CA Anti-Virus 2007 software by the end-user; and
  • Viruses that cannot be removed from your PC, but have not affected the configuration or operation of the operating system, such as certain “macro” viruses.

LIMITATION OF LIABILITY:

WE PROVIDE OUR SERVICES “AS IS” AND WE EXPRESSLY DISCLAIM ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THIS LIMITED WARRANTY OR TO THE SERVICES PROVIDED, INCLUDING ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR AGAINST INFRINGEMENT. IF WE CANNOT LAWFULY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY PERIOD.

OUR LIABILITY IS LIMITED TO THE SERVICES AS EXPLICITLY SET FORTH IN THIS WARRANTY. IN NO EVENT SHALL WE BE LIABLE TO YOU FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR SPECIAL DAMAGES OF ANY NATURE, INCLUDING WITHOUT LIMITATION, LOSS OF BUSINESS, LOSS OF PROFITS, OR ANY LOSS ARISING FROM OUR PERFOMANCE OR NONPERFORMANCE OF THIS LIMITED WARRANTY. IN NO EVENT SHALL WE BE LIABLE FOR ANY DELAY IN PROVIDING SERVICES UNDER THIS LIMITED WARRANTY OR ANY DAMAGES RESULTING FROM ANY DELAY IN PROVIDING SERVICES UNDER THIS LIMITED WARRANTY. IN NO EVENT SHALL WE HAVE ANY ADDITIONAL LIABILITY TO YOU EXCEPT AS STATED HEREIN. IN NO EVENT SHALL OUR LIABILITY EXCEED ONE THOUSAND FIVE HUNDRED DOLLARS ($1,500.00).

Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, therefore, the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

WAIVER: No failure of either party to exercise or enforce any of its rights under this limited warranty will act as a waiver of such rights. CA and the CA logo are trademarks of CA, Inc. Other brands and products are trademarks of their respective holders. All rights reserved.

CA
www.ca.com/consumer/support
Mobile lifeLine
1-866-822-9788
www.mobilelifeline.com

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